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Business Intelligence – factors, features and flaws

Lorenzo Mule Stagno

My use of the term Business Intelligence encompasses not only computer-based decision support systems, but a compendium of information and knowledge that is required in business. I am therefore using the term in its most basic and literal form. The tech-oriented dominion of the term is understandable, if not misplaced, since it was conceived, and evolved, from an effort of ... Read More »

Monitoring Customer Satisfaction

The necessity to monitor and measure customer satisfaction comes from the fact that one of the key elements of organizational success is the customer’s satisfaction with the organization and its products.  The information obtained from monitoring and measuring customer satisfaction can help identify opportunities for improvement of the organization’s strategies, products, processes and characteristics that are valued by customers. Such ... Read More »

Dare to be slow

“Hurry sickness” is dangerous. Do you feel like a laboratory mouse running inside a wheel, getting nowhere? In today’s around-the-clock world, many people feel that they cannot get ahead, no matter how hard and fast they work. So what’s the best way to break out of the wheel? Slow down. That sounds counterintuitive, but if trying to keep up puts ... Read More »

Innovating Leadership – a long-term solution to short-term crises

Lorenzo Mule Stagno

Innovating Leadership revolves around two concepts with the consequences and ramifications of acting and reacting within the scenarios associated with these concepts. The first one is “Change happens” while the second one claims “If it ain’t broke, don’t fix it”. The inevitability of change Change, it seems, is inevitable. Organisations that do not react to the change that surrounds them, ... Read More »

Involvement of people in Quality Management

People are always the toughest resource to manage and control.  Their involvement is vital for delivering products and services to customer satisfaction, therefore key to the implementation of a quality management system. Human factors influence the design of a quality management system, creating value for the organization and helping to achieve its business objectives. Process and technology are generally well ... Read More »

Communicate Assertively!

People have written tons of articles about what makes a great leader. Some conclusions centre around his or her intelligence, charisma, or personal drive. But this might not be enough! One might ask, “What’s holding this person back from being a great leader?” The answer that could come up is assertiveness. Some executives might be too overbearing and others not ... Read More »

Bearing the Maltese (Marketing Industry) Cross

Lorenzo Mule Stagno

Some years ago I read a very good book on advertising. It was an eye-opener into an advertising world that many would kill or die for. It energised me into offering new (well, new for me, and possibly for most businesses I had come across in Malta) services that would, I thought, make the difference: both for my clients’ marketing ... Read More »

Development of a Corporate Social Responsibility Culture in a Globalised Economy

1.0          Introduction In the recent years the term “Corporate Social Responsibility (CSR)” became an important buzz word for marketeers and an integral part of their marketing strategies. The unfortunate thing is that very few marketeers and corporate strategists really understand the real meaning of CSR.  It goes much more beyond the occasional support to a humanistic initiative. If an organisation ... Read More »

Why should organisations care about KM?

The rapid growth in interest in Knowledge Management (KM) within the context of the so-called “knowledge economy” is of increasing interest and recognition, both within organisations and by the financial markets, of the value of intellectual capital/intangible assets.  This article examines the KM challenges that organisations, large and small and across industry sectors, are facing. KM is not a new ... Read More »

Market(ing) Effects of Innovation

Lorenzo Mule Stagno

Considering that change happens, whether we like it or not, there is a strong argument for doing our bit to either prepare for it, or more proactively, to try to shape the change by becoming innovators. Innovations, however, can be of different types and levels, affecting the market in different ways. The strategic marketing decisions that an organisation takes when ... Read More »