Customer Care Essentials

Keeping customers happy means doing things right and at the right time. This means knowing exactly what your customers need, want and expect. Every single contact between your organisation and the customer is important regardless of its length or context.

Outline

Putting the customer at the centre of your focus
Different types of customers & customer relationships
First image
Communication skills
Listening and questioning skills
Face-2-face conversations
Managing the phone effectively
Taking care of the organisation’s online image
Problem solving
Handling complaints effectively
Building and maintaining customer relationships

Recommended Background

This course is intended to sow the seeds of fundamental principles of good customer service. If you are a new employee working in a customer–facing role this course will be essential for your success. If you are an experienced employee who would like to polish and build on your skills set you will find this course to be helpful and motivating. Your learning experience will take place in a relaxed but professional online environment so you will be 100% sure that you will be given individual attention.

Certification

A digital certificate of Attendance will be given at the end of the course.

Duration

8 hours

Certification

A digital certificate of Attendance will be given at the end of the course.

Courses will be planned for 2021.

For more information about the

Customer Care Essentials course

please contact us on [email protected] or call on 21311326.