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When Business Plans Don’t Work

Lorenzo Mule Stagno

Believe it or not, business plans are a good thing, even if they are seen by many as just a shot in the dark. I remember delivering a business planning course to a group of start-ups, and their major concern was: how can you predict what will happen in a year’s time? Yes, in their case they were required to ... Read More »

Developing Trustful Relationships By Leaders

From a practical point of view, leaders establish unity of purpose and direction of the organization. They create and maintain the internal environment in which people can become fully involved in achieving the organization’s objectives.   This article starts from the pragmatic view of ISO 9001 on leadership in Quality Management Systems and then with the help of academic view points ... Read More »

Feedback at the Workplace – Introduction

Part1 – Introduction   ‘A type of message that should be highlighted is feedback.  Feedback may come from oneself (the source) or from others.  Feedback may be positive or negative, and may be immediate or delayed’. Joseph A DeVito (2005) In essence, feedback provides information that lets a person know how he or she is doing.  Feedback can help the receiver ... Read More »

Hybrid Competitive Strategies

Today the advancing globalisation is affecting more companies than ever, including an increasing number of companies which act only on a national level. The growing competition forces companies demand to adapt their internal structures and processes to the dynamic competitive conditions. The selection and implementation of the right competitive strategy is the key to long-term company success.  This article tries ... Read More »

Feedback at the Workplace

Part 2 – The Role of Perception in the Feedback Process  The first part of this article focused on the evolution of feedback in the work place. This second article is aimed at assisting the reader to understand the relevance of perception and attribution in the feedback process. Understanding Perception Perception is the process by which individuals give meaning to ... Read More »

The paradox of standardisation and innovation

Some argue that standardisation hampers innovation as following a prescribed solution limit new ways of doing things.  This article shows that this is a limited view and that the dynamics of innovation and modern standardization practices promote innovative process to achieve competitive advantage. The International Standards Organisation (ISO) define Standardization as the activity of establishing, with regard to actual or ... Read More »

Developing a Knowledge Creating Organisation

Many are aware of the importance of implementing effective knowledge management in organizations.  However, the challenges are not few!  This article discusses two basic approaches in identifying and managing knowledge in organizations and how these can be managed to develop a knowledge creating organisation. Tacit Knowledge The first approach we will be discussing is the tacit knowledge approach.  Tacit knowledge ... Read More »