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Henley 2018 Graduation

After another knowledge-enriching and intensive learning journey, another group of Henley Malta students celebrated their graduation in Masters of Business Administration from Henley Business School at the University of Reading (UK). On Friday 21st September, almost all the graduating programme members accompanied by Mr. Lorenzo Mule` Stagno, Malta Associate and Programme Director, and Ms. Christine Caruana, Programme Manager, on behalf ... Read More »

Henley MT13 Starter Workshop

In October 2018, Henley Business School welcomed the thirteenth intake from Malta for the Starter Workshop at the Greenlands campus in the UK. The group of 25 executives, managers, and entrepreneurs were joined by their counterparts from Finland, which helped our programme members embark on their international networking journey. For the first time, the Malta cohort included five Georgian students, through ... Read More »

Professional English

Professionals who work in sales, marketing, administration or customer service will find this course useful. It enables professionals to improve their written English skills through professional correspondence which is clear and effective, while also improving accuracy during conversations in the English language. Outline Genres of business writing Planning your correspondence Register – formal and informal language Setting the tone – ... Read More »

Business Planning for Managers

The Business Planning for Managers course covers business planning concepts and their importance, along with an understanding of how to structure a business plan, how to evaluate business opportunities, how to assess the possibilities of the business idea while also assessing individual needs, and building the related sub-plans that any good business plan should include. Outline Business planning basics  Market research ... Read More »

Business Planning Tools

This course will enable participants to be aware of, and apply, core business models and frameworks within their institution. They will also be able to apply business models to improve overall performance in their respective departments or teams. Outline Applied business matrices Industry context Key success factors (KSF) Risk management McKinsey’s 7S model Competitive advantage VRIO model The iceberg model ... Read More »

Communicating Assertively

This course enables participants to get their point across in an effective manner when dealing with clients as well as colleagues. Participants will be provided with the skills that enable them to create win-win situations through the development of communication skills. At the end of this course learners will be more clear and confident even when dealing with challenging situations. ... Read More »

Conflict Management

Conflict is a normal part of working together, and when conflict inevitably happens, steering your team through the situation helps you to become a better leader. Conflict should be addresses quickly and in the right way. This course will enable you to understand why conflict occurs, different ways of how to manage conflict and why conflict can be healthy. Outline ... Read More »

Creativity & Problem-Solving

This Creativity and Problem-Solving course provides you with an overview of the different methods and tools available for generating ideas and solving problems. The working of the brain and what helps or hinders creativity is discussed. Different techniques are presented in detail and tested on practical problems during the session. Recommended Background This is a practical interactive course on creative ... Read More »

Customer Care – Front Office Skills

The Customer Care – Front Office Skills course enables participants to identify and understand customers’ needs and exceed their expectations in different applicable scenarios, be it face to face, via email, or over the phone. Outline First image Internal and external customers Communication skills Listening skills Recommended Background The Customer Care – Front Office Skills is aimed at people who ... Read More »

Customer Care skills for Client-Facing teams

This course enables participants to identify and understand customers’ needs and exceed their expectations in different applicable scenarios, be it face to face, via email, or over the phone. Outline The importance of projecting a good first image Working with both internal and external customers Tools to improve communication skills Developing sound listening skills and building awareness Recommended Background This course is aimed ... Read More »